We ship worldwide from Brazil, Thailand and Bali. Your order is sent from whichever of our locations holds your piece and sits closest to you, so it travels the shortest distance possible.
Dispatch
Orders are usually dispatched within 2 to 3 working days. During launches and sale periods this can take a little longer, and we will tell you if it does.
Delivery times
Delivery to the main European cities usually takes 10 to 15 working days. Other destinations vary with the origin of your parcel and the local postal service. These are estimates: customs checks, public holidays and weather can add time.
Tracking
Every order is sent with tracking. You receive your tracking number by email as soon as your parcel leaves us. Please follow it, because it tells you when your parcel arrives and when it needs to be collected.
Shipping costs
The shipping cost for your order is shown at checkout, before you pay. For some destinations, shipping is free above a set order value; when that applies, you see it at checkout.
Taxes and duties
European Union, orders up to 150 euros: EU VAT and the EU import duty are added at checkout and shown before you pay. We pay them to the authorities, so no EU VAT or import duty is charged again when your parcel arrives.
European Union, orders above 150 euros, and all other countries: your country may charge import taxes, duties or a handling fee when the parcel arrives. These are set by your country, not by us, and are paid by the person receiving the parcel.
Uncollected or refused parcels
If a parcel comes back to us because it was not collected in time or delivery was refused, we keep it for you and send it again once the new shipping cost is paid. Shipping costs and charges already spent on that parcel cannot be refunded, unless the law where you live says otherwise. This does not affect your right to change your mind described in our Returns & Refunds policy.
Delivery address
Please check your address carefully before you order. Once a parcel has left us we cannot change its address, and we are not responsible for orders sent to an address entered incorrectly.
Lost or delayed parcels
If your tracking has not moved for a long time, write to us and we open an enquiry with the carrier. Please allow the full delivery window first: international parcels often sit still for several days and then move all at once.
Questions
Write to us at tatiana@gypsyamazon.com and we will help.