Everything we make is produced in small batches, and we want you to keep only what you love. If something is not right, here is exactly how it works.
Your right to change your mind
You can withdraw from your purchase without giving any reason within 30 days of the day you, or someone you name, receive the last piece of your order. For swimwear the period is 60 days. Brazilian cuts fit differently from what many people are used to, and we would rather you took your time.
If you live in the European Union or the United Kingdom, the law gives you at least 14 days for this. Our longer periods include that legal right and add to it.
To withdraw, tell us clearly before the period ends, for example by email to tatiana@gypsyamazon.com with your order number. You can use our withdrawal form, but you do not have to. Sending your message in time is enough.
Sending pieces back
Please wait for our reply before you send anything: we will give you the return address, which depends on where your parcel was sent from (Brazil, Thailand or Bali). Send the pieces back within 14 days of telling us.
You pay the cost of sending the pieces back.
Please try pieces on the way you would in a shop, over your own underwear for swimwear, and keep any hygiene liner in place. Pieces should come back unworn, unwashed and with their tags if possible. If a piece comes back with signs of wear beyond trying it on, we may reduce the refund by the loss in value this caused. This does not take away your right to withdraw.
Your refund
When you withdraw from your whole order, we refund everything you paid, including the original standard shipping cost. If you withdraw from only part of an order, we refund the price of those pieces. If you chose a more expensive delivery option than our standard one, we refund the standard cost only.
We refund within 14 days of receiving your message, to the payment method you used, at no cost to you. We may wait until the pieces are back with us, or until you show us proof that you sent them, whichever comes first. Any EU VAT and import duty we collected at checkout is refunded with the price.
Damaged or faulty pieces
This we cover entirely. If a piece arrives damaged, write to us with a photograph, ideally within 7 days of delivery so we can claim from the carrier. Time spent in customs does not count.
You also have the legal guarantee of conformity that applies where you live. In the European Union that is at least two years from delivery for faults that existed when you received the piece. Where a piece is damaged or faulty, we refund you in full, including the shipping you paid. If we would like the piece back, we arrange and pay for the return; often it does not need to come back.
Exchanges
We do not offer direct exchanges. If you need a different size or colour, return your piece and place a new order. If you are unsure about sizing, visit The Fitting Room or write to us before you order. We would rather help you choose right the first time.
Cancelling before shipping
If you ask us to cancel an order before it ships, for example because you paid twice by mistake, paid the wrong amount or changed your mind, a processing fee of 15 US dollars applies. It is charged to us by our payment provider and is deducted from your refund. If the refund is due to our error, for example we cannot fulfil your order, you are refunded in full with no fee.
If you live in the European Union or the United Kingdom, cancelling within your withdrawal period is free of charge and no fee is deducted.
Sale and Bazaar pieces
Discounted pieces, including everything in The Gypsy Bazaar, are returnable on the same terms as everything else.
Questions
Write to us at tatiana@gypsyamazon.com. Who we are: Legal Notice.