Returns & Refunds

Everything we make is produced in small batches, and we want you to keep only what you love. If something is not right, here is exactly how it works.

If you change your mind

You have 30 days from the day your parcel is delivered to request a return. For swimwear, you have 60 days — Brazilian cuts fit differently from what many people are used to, and we would rather you took your time.

Pieces must come back unworn, unwashed, with tags attached and in their original packaging where possible.

Once we receive your return and confirm its condition, we refund the price of the product to your original payment method.

Return postage is paid by you, and the shipping you originally paid is not refunded, except where required by applicable law. We are a small brand shipping internationally, and this is what allows us to keep our prices as they are.

Swimwear

Swimwear is returnable on the same terms as everything else, with the longer 60-day window above. Please try it on over your own underwear, and keep any hygiene liner in place if your piece came with one. Swimwear that has been worn cannot be returned.

If you are unsure which size to take, write to us before you order. We would rather help you choose than have you send something back.

If something arrives damaged or faulty

This we cover entirely.

For damage that happened in transit, please write to us within 7 days of your parcel being delivered, with photographs. The 7-day window runs from the moment tracking confirms delivery — time spent in customs does not count against it.

This does not affect your rights if a fault becomes apparent later. If a piece develops a fault in normal wear, write to us and we will put it right.

Where a piece is damaged or faulty we refund you in full, including the shipping you paid. If we would like the piece returned to us, we will arrange and pay for that ourselves. Whether the item needs to come back is at our discretion — often it does not.

How to start a return

Write to tatiana@gypsyamazon.com with your order number and, if the piece is damaged, photographs. Please do not send anything back before we have replied — we will confirm the return address, which depends on where your parcel was sent from.

Refund timing

Refunds are issued within 14 days of the returned item reaching us, or within 14 days of approving a damage claim. Depending on your bank, it can take a few more days to appear on your statement.

Exchanges

We do not offer direct exchanges. If you need a different size or colour, return your piece and place a new order. If you are unsure about sizing, visit The Fitting Room before you buy, or write to us — we would rather help you choose right the first time.

Uncollected parcels

Parcels that are not collected, or that are refused on delivery, are handled under our Shipping Policy. Costs already incurred on them cannot be recovered.

Sale and Bazaar pieces

Discounted pieces, including everything in The Gypsy Bazaar, are returnable on the same terms as everything else.

Questions

Write to us at tatiana@gypsyamazon.com.