Shipping Policy

We ship worldwide from Brazil, Thailand and Bali. Your order is sent from whichever of our locations holds your piece and sits closest to you, so it travels the shortest distance possible. You pay one flat shipping rate wherever it comes from — the routing is our concern, not yours.

Dispatch

Orders are usually dispatched within 2–3 business days. During launches and sale periods this can take a little longer, and we will tell you if it does.

Delivery times

Delivery to main European capitals takes 10–15 working days. Other destinations vary depending on the origin of your parcel and the local postal service.

These are estimates, not guarantees. Customs inspections, public holidays and weather can add time, and none of these are within our control.

Tracking

Every order is sent with tracking. You will receive your tracking number by email as soon as your parcel leaves us. Please follow it — it tells you when your parcel arrives and when it needs to be collected.

Shipping costs

Shipping is calculated at checkout, before you pay.

Import duties and taxes

Duties, import taxes and customs handling fees are set by the country you are shipping to. They are not included in the price you pay us, and they are the responsibility of the person receiving the parcel.

We cannot tell you in advance what your country will charge, and we cannot influence it. Refusing a parcel because the duty was higher than expected is treated the same as an uncollected parcel — see below.

Uncollected and refused parcels

If a parcel cannot be delivered and is returned to us because it was not collected within the postal service's holding period, or because delivery was refused, we will hold it for you and re-send it once the new shipping cost has been paid.

We provide a tracking number for every order so that you can follow your parcel and collect it in time. Shipping, return and customs costs already incurred on an uncollected or refused parcel cannot be recovered and are not refundable, except where required by applicable law.

Delivery addresses

Please check your address carefully before completing your order. We cannot change an address once a parcel has been dispatched, and we are not responsible for orders sent to an address entered incorrectly.

Lost or delayed parcels

If your tracking has not moved for an unusually long time, write to us and we will open an enquiry with the carrier. Please allow the full delivery window to pass first — international parcels often sit still for several days and then move all at once.

Questions

Write to us at tatiana@gypsyamazon.com and we will help.